Returns & Exchanges Policy
At Giant Sydney, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on most items in original, unused condition. Whether it is a fit issue or a change of heart, our team is here to ensure you get back on the road with the right equipment.
Check Eligibility
Ensure your items are unused, in their original packaging, and within the 30-day purchase window.
Submit a Request
Contact our support team via email or visit our Sydney CBD store with your original proof of purchase.
Pack and Ship
Securely package your items and send them back to our retail location or drop them off in person for immediate processing.
Receive Refund or Credit
Once inspected, we will process your refund to the original payment method or provide a store credit for your next adventure.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing